Four integrated service verticals — Electricity Utility Services with CCC & FRT, Mechanised Urban Sanitation, IT/Manpower & Command Centre, and Renewable Energy & Solar — each backed by trained manpower, a specialised fleet and technology platforms.
Discuss Your Requirement Discuss Your RequirementVEPS helps public utilities, Municipal Corporations and large infrastructure organisations move from conventional, manpower-intensive operations toward technology-enabled, measurable and performance-oriented service delivery.
Fleet-based technical manpower for electricity utilities — consumer complaint response, fault attendance, breakdown support and outage restoration, delivered through LCVs, modern Tools & Plants, full safety gear and IT-enabled field applications.
Vacuum-based litter picker machines operated by trained personnel for rapid collection of roadside litter and accumulated waste — reducing reliance on manual labour, with route-based deployment and real-time IT performance tracking.
Consumer Call Centres, Control & Command Centres and operations monitoring — trained personnel integrated with mobile and web applications, dashboards and GPS monitoring for near real-time field accountability.
End-to-end support for large-scale solar projects — land aggregation and acquisition support, site mobilisation, EPC support, utility fleet and engineering manpower, and O&M coordination with digital analytics.
A structured digital and operational system for receiving, recording, tracking and monitoring consumer and service complaints, integrated with field rectification teams.
24×7 complaint registration through a single point of contact, with a unique complaint ID generated for every request.
Consumer information capture, complaint categorisation, and end-to-end status tracking until closure.
Automatic assignment of complaints to the concerned field team as per defined rules and SOPs.
Escalation of delayed complaints to higher authorities, with SLA monitoring against agreed response and resolution times.
Real-time updates to consumers via phone, SMS or email on complaint status and expected restoration times, with call recording and call information captured where applicable.
Live dashboards and management reports on complaint volumes, response times and resolution performance, integrated with field Fault Rectification Teams for closure and evidence capture.
The FRT model connects the call center with on-ground execution, so every complaint moves through a defined, monitored sequence from registration to verified closure.
Complaint → Verification → Team Assignment → Vehicle & Resource Allocation → Field Visit
Fault Identification → Rectification → Digital Evidence → Verification → Closure → Reporting
Each stage is time-stamped and geo-tagged, with escalation of overdue tasks to supervisors and management.
Field workforce, vehicle deployment and digital task allocation
Real-time task status, time records and geo-tagged location
Photos, videos and work-completion evidence for each job
SLA tracking, escalation and a consolidated management dashboard
Leveraging strong mobilisation capabilities, VEPS offers end-to-end support services for large-scale solar power projects, working closely with EPC developers and renewable energy companies to ensure rapid mobilisation, coordinated site execution and robust performance tracking.
Land aggregation, acquisition support and site mobilisation.
Deployment of utility vehicles, specialised site tools and trained engineering manpower.
Sustained operations & maintenance support with field reporting and digital analytics.
VEPS provides the digital system and field execution support and does not exercise any legal or statutory authority in land-related processes.
EPC and turnkey projects involve complex environments with geographically dispersed activities. Without digital monitoring, decision-making is ineffective. Our integrated system provides verifiable execution evidence and actionable insights, ensuring efficient and transparent project execution.
