Engineering Tomorrow with 
Smart Technology
AI-driven platforms and integrated field execution for efficient, transparent, and consumer-focused electricity and water services.
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Digital Transformation for Electricity & Water Utilities
VEPS Innovations Private Limited delivers AI-enabled IT solutions that help electricity and water utilities modernise consumer services, strengthen project monitoring, and improve operational efficiency.
AI-Based Consumer Service Platforms
AI-powered call centre and grievance management solutions enabling faster complaint resolution and transparent consumer communication.
Project Progress Monitoring Systems
End-to-end digital platforms for EPC and turnkey projects with real-time tracking, geo-tagged field data, and live dashboards for complete project visibility.
Workforce & Field Operations Execution
Integrated workforce, fleet, and field operations management ensuring efficient on-ground execution, SLA compliance, and reliable service delivery.
Our Vision
To be a leading provider of advanced, scalable, and customizable IT systems for electricity and water utilities, enabling efficient service delivery, seamless grievance redressal, and technology-driven project execution. VEPS Innovations envisions empowering mid-skilled personnel and field technicians while delivering comprehensive project monitoring and operational excellence across EPC and turnkey projects.
Project Excellence: Lead in developing comprehensive Project Progress Management and Monitoring Systems for EPC and turnkey contractors.
Advanced IT Systems: Build scalable, customizable platforms for electricity and water utilities to enhance service delivery.
Our Mission
VEPS Innovations aims to leverage technology and innovation to make electricity and water services reliable, transparent, and consumer-friendly. By delivering intelligent IT and AI solutions, the Company enhances service delivery, strengthens grievance resolution, and creates meaningful employment, while enabling efficient project execution and contributing to sustainable infrastructure and inclusive growth.
Deliver Intelligent Solutions
Provide IT and AI-enabled systems that improve service reliability, strengthen grievance redressal, and enhance citizen experience.
Empower People & Projects
Create meaningful employment, develop skills for mid-skilled youth and technicians, and support utilities and EPC contractors in efficient, responsible project execution.
Operational Challenges
Electricity and water utilities, along with EPC and turnkey contractors, face inefficiencies due to outdated systems and fragmented processes. Utilities experience delays and poor coordination in grievance handling, while contractors lack real-time project monitoring and effective workforce management. Technology-driven solutions are needed to streamline operations, improve accountability, and optimize resource utilization.
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Utility Limitations: Obsolete and fragmented systems cause delayed responses, limited transparency, and inadequate coordination in grievance management. AI-based solutions are needed for faster, proactive consumer support.
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Contractor & Workforce Limitations: EPC and turnkey projects suffer from lack of integrated monitoring, real-time tracking, and structured deployment of mid-skilled personnel, resulting in inefficiencies and underutilized resources.
Technology-Driven Solutions
VEPS Innovations delivers AI-powered, end-to-end digital solutions for utilities and EPC/turnkey projects, streamlining grievance management, project monitoring, and workforce operations. These platforms ensure faster service delivery, transparency, accountability, and sustainable employment for mid-skilled personnel.
Consumer & Project Management
VEPS Innovations provides AI-powered grievance redressal and integrated project monitoring for utilities and EPC/turnkey contractors. Real-time dashboards and multi-channel consumer interfaces (voice bots, chatbots, automated calls) ensure faster complaint resolution, complete transparency, improved coordination between departments, and measurable accountability for service activities.
Workforce & Resource Optimization
The platform enables structured deployment of mid-skilled technicians, ITI/Diploma holders, and field staff, supported by fleet and machinery management. Digital task allocation, skill mapping, performance tracking, attendance monitoring, and real-time field updates ensure optimal resource utilization, steady employment, efficient project execution, timely delivery, and a scalable system for sustainable workforce engagement.
Service Coverage
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24x7 Availability
Round-the-clock service to register and respond to complaints
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Real-Time Communication
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Providing real-time updates via phone, SMS, or email on the status of fault rectification and expected restoration times
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Single Point of Contact: A toll-free number for all consumers to report faults
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Consumer Data Access
When a consumer calls from a registered number, their information will be automatically displayed, helping agents to quickly register complaints and forward them to the concerned FRT team
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Customer Support
Representatives will offer safety advice during outages and inform consumers on protecting appliances from electrical surges
Necessity of the Solution
Addressing the critical gaps in Utility Management and Infrastructure Execution through AI, Integration, and Structured Workforce Solutions.
Utilities Grievance Solution
An AI-enabled solution to modernise utility operations by automating complaint handling and ensuring structured field response
- Real-time grievance monitoring
- Intelligent automation
- Citizen-centric framework
EPC Project Management
A unified digital platform delivering end-to-end oversight across procurement, inventory, and financial milestones
- Verifiable execution evidence
- Live progress dashboards
- Reduced cost overruns
Structured Workforce
Aligning manpower availability with project demand through systematic engagement and fleet coordination
- Real-time deployment tracking
- Stable employment creation
- Optimized field operations
Why AI for Utilities?
Electricity and Water Utilities provide essential services where transparency is key. Continued reliance on outdated systems cannot support the growing consumer base. VEPS Innovations' solution addresses this by combining intelligent automation with workforce integration, ensuring faster resolution and improved transparency aligned with public service objectives
Explore Technology
Transforming EPC Projects
EPC and turnkey projects involve complex environments with geographically dispersed activities. Without digital monitoring, decision-making is ineffective. Our integrated system provides verifiable execution evidence and actionable insights, ensuring efficient and transparent project execution
View Case Studies
Unique Selling Points
AI-First Consumer Grievance Management
Most utilities operate on obsolete, siloed systems. We offer a fundamentally different approach: an AI-first solution natively designed for utility ecosystems.
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360° Real-Time View Tightly integrated with OMS, Smart Metering, Billing, and New Connection systems.
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Predictive AI Engine Proactively detects grievances in advance, even before consumers lodge complaints.
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Intelligent Automation Auto-assigns issues per SOPs and escalates delays to higher authorities.
Integrated Project Monitoring & Execution
A comprehensive solution that combines real-time digital monitoring with on-ground execution support for infrastructure projects.
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Verifiable Evidence Captures time-stamped and geo-tagged photos, videos, and documents for 100% transparency.
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Live Dashboards Centralised visibility into project status enables timely interventions and informed decisions.
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The Unique "Total Package" We uniquely offer access to a trained mid-skilled workforce, machinery, and vehicle fleets tailored to the project.
Go-To-Market Strategy
Leveraging deep domain expertise to modernize India's infrastructure under flagship government initiatives.
Revamped Distribution Sector Scheme (RDSS)
We strategically focus on RDSS projects by offering real-time monitoring and evidence-based reporting. Our solution ensures strict adherence to quality and timelines, a key requirement for these large-scale power initiatives.
Jal Jeevan Mission (JJM)
Aligned with the government's goal of "Water for All," we provide geo-tagged progress tracking and workforce optimization. Our integrated system accelerates execution and ensures transparent utilization of public funds.
Why We Win: The Competitive Edge
First-Mover Advantage
Our AI-based Consumer Grievance solution is one of the first of its kind in Indian Utilities. Competition is yet to evolve, making this a "ready-to-take" solution for many states.
Market Gap Solved
Advanced project monitoring IT systems are currently unavailable in the market. We fill this gap with a tailor-made solution that covers every need of EPC contractors.
Tech + Human Intelligence
Our unique pitch combines AI-ML intelligence with trained human workforce deployment. This integrated package is sellable to any infrastructure company, regardless of size.
PoCs & Demos via JVs
Utilities & Govt
Electricity & Water Sectors
Revenue & Pricing Model
A scalable and flexible revenue framework designed for Utilities, EPC contractors, and large infrastructure programmes.
Revenue Framework
Multi-stream monetisation through technology platforms, managed services, and execution support. Enables both CAPEX and OPEX-based contracting models.
Revenue Sources
- AI Consumer Grievance Systems
- Project Monitoring Platforms
- Call Centre & Command Centre Operations
- Customisation & Analytics Services
Pricing Models
- SaaS / Subscription
- Project-based Licensing
- Managed Services (BOOT / BOOM / O&M)
- Integrated Execution Packages
Utility Pricing (Annual)
Small utilities: ₹25–40 lakh
Medium utilities: ₹60 lakh – ₹1.2 crore
Large / State-wide: ₹1.5 – ₹4.0 crore
EPC Monitoring Pricing
Projects up to ₹50 crore: ₹10–15 lakh
₹50–200 crore: ₹20–40 lakh
₹200+ crore: ₹50 lakh – ₹2.5 crore
Deployment & Packages
Manpower: ₹28k – ₹90k / month
Vehicles: ₹50k – ₹75k / month
Integrated projects: ₹5 – ₹200 lakh
Target Market Overview
A high-growth enterprise opportunity shaped by nationwide utility reforms, flagship government programs, and the increasing need for real-time, transparent digital monitoring systems.
Market Size & Growth Potential
The addressable market for digital monitoring, grievance redressal, and workforce enablement across Indian Electricity and Water Utilities is estimated at:
₹120 Crores – FY 2026–27
Projected CAGR of ~20% driven by national infrastructure reformsUtility Landscape
India hosts 100+ Electricity and Water Utilities operating at State and regional levels, representing a significant and recurring opportunity for digital transformation.
Source: State Utility Structures & Govt. DataPhased Market Entry
Initial focus on Rajasthan, Madhya Pradesh, Odisha, Tripura, and Haryana, offering a balanced mix of large and mid-sized utilities with scalable rollout potential.
Source: State Government Utility StructuresHigh Deployment Density
Rajasthan and Madhya Pradesh alone operate multiple Electricity Distribution and Water Utilities, enabling pilot-led expansion followed by state-wide deployments.
Source: Utility Organisation Structures
Revamped Distribution Sector Scheme (RDSS)
RDSS is a flagship Government of India initiative with an approved outlay exceeding ₹3 lakh crore, aimed at strengthening power distribution infrastructure and enhancing consumer service delivery.
- Smart metering & IT/OT integration
- Centralized dashboards & analytics
- Digital grievance redressal systems
Jal Jeevan Mission (JJM)
Jal Jeevan Mission focuses on delivering Functional Household Tap Connections (FHTCs) nationwide, requiring continuous digital monitoring and strict quality assurance.
- Real-time execution tracking
- Geo-tagged field evidence
- Workforce coordination platforms
Execution Challenges in EPC & Turnkey Projects
Large-scale infrastructure projects face systemic challenges due to multi-location execution, fragmented reporting, and limited real-time visibility.
Delays & cost overruns
Lack of real-time visibility
Manual reporting processes
Weak accountability mechanisms
Target Customers
- State Electricity Utilities
- State Water Utilities
- EPC & Turnkey Infrastructure Contractors
- Government-backed Implementation Agencies
VEPS Strategic Niche
VEPS Innovations delivers integrated digital platforms combined with on-ground execution capability, enabling utilities and contractors to achieve transparency, speed, and measurable performance outcomes.
Proof of Concept & Project Execution Excellence
Demonstrating VEPS Innovations’ capability to deliver large-scale, mission-critical utility operations through integrated vehicles, manpower, and advanced IT monitoring systems.
Utility Engagement
Sandha & Company was engaged by Jaipur Vidyut Vitran Nigam Limited (JVVNL) for execution of Fault Rectification Services requiring rapid response, skilled manpower, and vehicle deployment across utility regions.
LCV Fleet Deployment
VEPS Innovations deployed a fleet of 50 Light Commercial Vehicles along with trained mid-skilled technical workforce to support field and fault rectification operations.
Advanced IT Monitoring
Deployment of VEPS Advanced Project Monitoring IT System enabled real-time tracking, monitoring, reporting, and governance of field operations.
Problem Solved & Operational Challenges
Fault rectification for a large utility like JVVNL demands round-the-clock readiness, rapid mobilisation of teams, strict SOP adherence, and seamless coordination between utility, contractor, and field staff.
Managing geographically dispersed complaints, safety-critical operations, real-time vehicle movement, workforce attendance, and SLA compliance without digital systems posed significant operational complexity.
Unique Benefits Offered
Operational strength combined with technology-driven execution.
Rapid Mobilisation
Quick deployment of fully equipped LCVs with safety kits, tools, and trained manpower ensured immediate operational readiness.
Technology-Enabled Control
Real-time visibility of vehicles, workforce deployment, and complaint resolution through the Advanced Monitoring IT System.
Governance & Compliance
Digital SOP adherence, SLA tracking, and performance reporting ensured accountability and regulatory compliance.
Measurable Outcomes Achieved
Clear, quantifiable operational improvements delivered.
50
LCVs MobilisedDay 1
100% Field Readiness100%
Digital VisibilityHigh
SLA ComplianceImproving Power Reliability Through Centralized Operations
Implementation of a Centralized Complaint Call Center (CCC) and Fault Rectification Team (FRT) delivers measurable improvements in response time, consumer satisfaction, and operational efficiency for power distribution companies.
Reduction in complaint response and fault resolution time through 24×7 centralized monitoring
40%
Increase in consumer satisfaction due to real-time updates and faster power restoration
55%
Improvement in operational efficiency and reduction in outage-related revenue losses
35%
What Our Clients Say About Our Services
The centralized call center significantly improved complaint handling efficiency. Consumers now receive quicker responses and timely updates on power restoration.
The fault rectification team reduced outage duration drastically. The structured workflow and coordination with field engineers worked seamlessly.
Real-time tracking and MIS reports helped us monitor SLA compliance and improve operational transparency across divisions.
The 24×7 call center improved consumer confidence and reduced repeat complaints. The system is well suited for large-scale utility operations.
The safety-focused approach and quick fault resolution reduced risks to both consumers and field staff.
The IT-enabled dashboards and mobile app improved coordination between call center teams and field rectification units.
Frequently Asked Questions
Find clear answers to common questions related to the implementation, operations, and benefits of the Centralized Complaint Call Center and Fault Rectification Team.
Read All FAQs Read All FAQs-
What is a Centralized Complaint Call Center
The Centralized Complaint Call Center acts as a single point of contact for consumers to register power-related complaints. It operates 24×7 and ensures timely complaint logging, tracking, and communication.
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How does the Fault Rectification Team work
Once a complaint is registered, the Fault Rectification Team is dispatched immediately with the required tools, vehicles, and safety equipment to identify and resolve the fault efficiently.
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Is the call center available round the clock
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Yes, the call center operates 24×7, including holidays, to ensure uninterrupted complaint registration.
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Consumers also receive real-time updates through phone or SMS on complaint status and power restoration timelines.
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How does this system benefit the Discom
The CCC and FRT model improves operational efficiency, reduces outage durations, minimizes revenue losses, enhances consumer satisfaction, and supports regulatory compliance.
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How is safety ensured during fault rectification
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FRT personnel are trained and equipped with safety gear, tools, and standard operating procedures.
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Safety-related complaints are prioritized to protect human life, livestock, and critical infrastructure.
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